Monitoring and Evaluation
The most effective approach to judging the utility of CSR schemes is that which is transparent, participative and based on perceptions of target beneficiaries themselves. We have continuously improved our approach to assessing the effectiveness of CSR projects and now use a three-tier monitoring and evaluation mechanism. The first tier is conducted at the village level through regular interactions with stakeholders and partner organizations. A larger assessment is made from a regional and thematic perspective. At the national level, periodic reviews by top management, annual internal audits and third-party studies enable us to assess progress vis-a-vis our CSR policy and compliance requirements.